The ISEMOA Quality Management System (ISEMOA QMS) provides a structured framework to assess and improve a municipality’s, city’s, or region’s accessibility work:

  • ISEMOA helps municipalities, cities, and regions to identify their strengths and weaknesses in accessibility work
  • ISEMOA gives guidance on which parts of the work to focus on
  • ISEMOA helps to establish a structure for a systematic and effective approach on accessibility planning, implementation and evaluation
  • ISEMOA gives inspiration for effective measures for continuous improvement of accessibility.


According to the principles of Total Quality Management, excellent quality is the result of continuous improvement achieved by applying the repetitive cycle of planning – implementation – evaluation with a view to fulfil the users’ needs. Based on this, ISEMOA considers accessibility work as a dynamic process that can be depicted with the ISEMOA quality cycle.


ISEMOA quality cycle: includes the elements preconditions, policy, strategy, implementation, monitoring and evaluation

(Click here to get a larger version of the graphic)


At the core of the ISEMOA method is a moderated audit process:

Together with an external auditor, the stakeholders of a municipality, city or region critically review all stages of this quality cycle, assess strengths and weaknesses, and develop actions to continuously improve those stages of the quality cycle that have been assessed as being rather “weak”.

It is crucial that both users (especially people with reduced mobility) and providers of the elements of the door-to-door mobility chain (staff responsible for city-, land-use- and transport planning, road construction and maintenance, transport operators, representatives of tourism-sector, etc.) are involved in the ISEMOA process.


The ISEMOA quality management system is suitable for all municipalities, cities, and regions that are motivated and willing to improve accessibility in their area. There are no restrictions regarding the characteristics and framework conditions of the municipality, city, or region (like e.g. number of inhabitants, size of the area, economic structure, etc.), and it does not matter, whether a municipality, city or region has already implemented many measures for improving accessibility or is just about to begin improving accessibility. Thus, all municipalities, cities, and regions can implement the ISEMOA quality management system.

More information

A more detailed description of the ISEMOA QMS can be found in the ISEMOA Information Leaflet.

Download the ISEMOA Information Leaflet as pdf-file in various languages: bg cz de en es fr it nl pl ro se si sk