Good Practice Database

This database contains good practice examples on how the accessibility of public space and public transport can be improved, covering all categories of the ISEMOA Quality Management System.

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ISEMOA Good Practice Fact Sheet

Title in original language ÖPNV/SPNV für alle
Title in English Public transport for all
Location Saxony, Germany
Year 03/2003
Initiator Landesarbeitsgemeinschaft Selbsthilfe Sachsen e. V. (State's Work Group Self Aid Saxony)
Developed by
(one pick only)
  • Administration / Political actor
  • PRM lobby group
  • Operator
Implementation Area
  • City
  • Region
  • Urban
  • Rural
Supported accessibility level
  • Macro accessibility
  • Meso accessibility
  • Micro accessibility
Elements of the working process - Preconditions
  • User needs
  • Legal / Administrative context
  • Current state
Elements of the working process - Policy
  • Policy on paper
Elements of the working process - Strategy
  • Programme / Plan
  • Partnerships
  • People
  • Budget
Elements of the working process - Implementation
  • Supportive measures
  • Accessibility measures and accessibility planning
Elements of the working process - Monitoring and Evaluation
  • User / society results
  • Stakeholder feedback
Type of PRM Affected
  • Visual impaired
  • Motor impaired
  • Hearing impaired
  • Cognitive / Learning impaired
Application Field / Target area - Public Transport - City Bus
  • Service
  • Vehicle
  • Stops / stations
  • Information
Application Field / Target area - Public Transport - Regional Bus
  • Service
  • Vehicle
  • Stops / stations
  • Information
Application Field / Target area - Public Transport - Tram
  • Service
  • Vehicle
  • Stops / stations
  • Information
Application Field / Target area - Public Transport - Local Train
  • Service
  • Vehicle
  • Stops / stations
  • Information
Application Field / Target area - Public Transport - Ferry
  • Vehicle
  • Stops / stations
Why is it a good practice example? 'Public transport for all' is a project which brings together PRM representatives, public transport operators and administrative staff to find suitable solutions to provide barrier-free mobility by public transport. As all requirements are a result of discussions between those three partners, nobody is disadvantaged and success is shared. This leads to a lot of improvements in public transport for PRM.
Background and Objectives / Aims In 1992, the Landesarbeitsgemeinschaft Selbsthilfe Sachsen e. V. (State's Work Group on Self Aid in Saxony), or LAGS, a joint organisation of different PRM lobby groups in the German state of Saxony, started to co-operate with DVB, the local transport provider in the city of Dresden. The result was, among others, a design for new tram cars which had the needs of PRM in mind.

Some years later, the co-operation was expanded to regional bus and train operators that served the region around Dresden. At this time, LAGS found only vague ideas on the meaning of 'freedom of barriers' among the state's administrative staff, leading to the formulation of basic requirements for barrier-free public transport. Later on, technical requirements followed, which specified how to reach those goals. These were discussed with represents of transport operators, cumulating in a compromise between LAGS and operators to guarantee public transport as barrier-free as possible.

This experience led to the idea to steady the contact in the form of a project on freedom of barriers in public transport which includes the most important partners, resulting in such a project for the city of Dresden. In 2003, the Dresden experience encouraged the LAGS to start a state-wide project, 'Public transport for all'.
Implementation (incl. obstacles, public participation) The project is divided into three geographical and two temporal periods. The geographical periods cover firstly the city of Dresden, secondly the eastern region of Saxony and thirdly the whole state. The temporal periods 2003 - 2007 and 2007 - 2015 are used to divide the measures into improvements which can be achieved in short time and long lasting aims like new infrastructure and vehicles.

The goals are discussed on the hands of a project group consisting of represents of LAGS, public transport operators and purchasers, and public administration which meet twice a year. Between the meetings, details are discussed among the partners constantly. The project group tries to find consent always between PRM and operators, acting by the slogan: “The third-best solution now is better than the second-best solution in ten years or the best solution never”

To work more efficiently, there are three regional project groups in the state's three biggest cities (Dresden, Leipzig, Chemnitz).

All activities have to match to the common technical requirements which give detailed information on the standard set for the current temporal period. The operators and the local administration gave the self-commitment to fulfil these standards for their vehicles and infrastructure. PRM are informed about the standards and the process of implementation by flyers and a website.
Conclusions (incl. output, analysis of benefits) The project group has already achieved certain improvements in the quality of public transport for PRM. Important examples are:

- Upgrade of low-floor buses and trams of DVB and double-stack railway wagons of DB Regio with non-permanent ramps
- Introduction and test of blind information system BLIS by DVB
- Development of a regional journey planner for barrier-free public transport
- Request of proposals for public transport service based on the common technical requirements
- Pilot project at Dresden local train system: short term announcement for wheelchair boarding requests
- Workshop on PRM needs for drivers of public transport operators
- Mobility training for wheelchair users and visually impaired

The project successfully improved the conditions for using public transport for PRM in Saxony. It is a recognised example for good co-operation between PRM lobby groups and operators, as both partners are willing to participate and communicate to find the best solutions for everyone. The fact that it was already the aim of an international study tour from Belgium shows its relevance as an integrated process to free the public transport sector from barriers.
Source / Link website of Work Group Self Aid Saxony in German language: http://www.interreglife.org/index.php?menuid=158
Information - documents article (in German) "Public transport for all" (391 KB)
presentation of the project (1.490 KB)
Position paper for public transport for all (145 KB)
wheelchair_user.png (599 KB)

public_transport-dresden.jpg (23 KB)