Good Practice Database

This database contains good practice examples on how the accessibility of public space and public transport can be improved, covering all categories of the ISEMOA Quality Management System.

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ISEMOA Good Practice Fact Sheet

Title in original language Reiseführer 'Münster - ein Reiseführer in leichter Sprache'
Title in English Tourist guide 'Münster - a tourist guide in simple language'
Location Münster, Germany
Year 2003 - 2005
Initiator Zugvogel e.V.
Developed by
(one pick only)
  • PRM lobby group
  • Research Institute
Implementation Area
  • City
  • Urban
Supported accessibility level
  • Meso accessibility
Elements of the working process - Preconditions
  • User needs
  • Current state
Elements of the working process - Strategy
  • Partnerships
Elements of the working process - Implementation
  • Supportive measures
Type of PRM Affected
  • Visual impaired
  • Motor impaired
  • Cognitive / Learning impaired
Application Field / Target area - Public Space - Pedestrian / wheelchair
  • Availability
  • Information
Application Field / Target area - Public Space - Road Design
  • Freedom of barriers
  • Quality
  • Information
Application Field / Target area - Public Space - other
  • Name: Touristic sightseeing
  • Availability
  • Quality
  • Information
  • Other: Service facilities
Why is it a good practice example? This tourist guide enables PRM with cognitive and learning impairments to visit the city of Münster on their own. It also provides information for wheelchair users and visually impaired tourists. As a feature, the guide includes an audio CD of the book to support the written texts.

In addition to the target user group(s), the tourist guide is also used by foreign guests, older children, and teachers of German or reading classes, thus making it a guide for all.
Background and Objectives / Aims Existing tourist guides normally do not cover information for PRM or they focus on that issue and do not provide information on sightseeing. Especially people with learning difficulties had problems getting information easy to understand that covered all their needs. Therefore, the idea was to create a tourist guide aimed at this target group and enabling them to visit independently the city of Münster.
Implementation (incl. obstacles, public participation) First of all, the interests of people with learning difficulties when travelling were evaluated by a special questionnaire designed in simple language. Meanwhile, local people with learning difficulties identified obstacles when visiting a city alone. This feedback was used to design six appropriate tours in Münster which were aimed to satisfy special desires (e.g. visiting the old town or the zoo). All tours start and end at the train station. So there is a spot which is easily to reach for everyone. This avoids “getting lost” in an unknown city, too. Apart from one tour which explicitly states that steps have to be used, all tours are suitable for wheelchair users.

All tours describe the way using simple language and pictures. Furthermore, each tour has a colour linked to the topic of the tour in the guide, if this was possible: the blue lake tour, the green tour along an avenue to the botanical garden etc. Important hints and dangers on the way are indicated by red boxes which are in contrast to the white background to gain the attention of the reader.

After the design of the tours was finished, people from other cities who did not know Münster were invited for a test walk. Their feedback was used to make the description easier to understand.

The guide was designed as a ring binder, so that the reader can keep on track with the tour. Additionally, an audio disk was included to give people the choice to listen to the texts instead of reading them or to prepare for their trip at home.

The project was funded by Aktion Mensch, a German social funding organisation.
Conclusions (incl. output, analysis of benefits) The tourist guide is used primarily by the target group. But due to its uniqueness (it is the first German tourist guide in simple language) it was discussed in regional and national press and reached therefore the public at large. It is used by the following groups in addition to people with learning difficulties:
- People and teachers who are visiting the city with children iof primary school age, as the children are able to read and understand the texts in the guide
- People who speak German as a foreign language as the texts are easier to understand than common tourist guides
- Grown-up people learning to read as the combination of image and text helps them to understand the written words
- Citizens of Munster who were looking for nice walks through the city and did not need detailed information

Furthermore, the guide inspired a group of historians who offer city walks about special topics of interest, to develop city walks in simple language and incorporate more multi-sensitive details to cover the needs of PRM better than before.

Thus, the guide is not just a 'book for all' as it can be used without problems by a wider range of people than common tourist guides; it also helped to draw attention to a topic not covered before (the needs of people with learning difficulties when travelling independently) which resulted in follow-on projects.
Source / Link the initiator's website in German language: http://www.muenster.org/zugvogel/abgproj.htm#Stadtf%C3%BChrer%20f%C3%BCr%20M%C3%BCnster
tourist_guide_Muenster.jpg (44 KB)