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 Good Practice Database

This database contains good practice examples on how the accessibility of public space and public transport can be improved, covering all categories of the ISEMOA Quality Management System.

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ISEMOA Good Practice Fact Sheet

Title in original language Noul TURSIB - Mobilitate
Title in English New TURSIB - Increasing passenger mobility
Location Sibiu, Romania
Year 11/2007
Initiator TURSIB SA & VCDB Dresden
Developed by
(one pick only)
  • Administration / Political actor
  • Research Institute
Implementation Area
  • Municipality
  • Urban
Supported accessibility level
  • Macro accessibility
  • Meso accessibility
  • Micro accessibility
Elements of the working process - Preconditions
  • Legal / Administrative context
  • Current state
Elements of the working process - Policy
  • Policy on paper
  • Leadership
Elements of the working process - Strategy
  • Programme / Plan
  • Partnerships
  • People
  • Budget
Elements of the working process - Implementation
  • Supportive measures
  • Accessibility measures and accessibility planning
Elements of the working process - Monitoring and Evaluation
  • User / society results
  • Stakeholder feedback
  • Management review
Type of PRM Affected
  • Visual impaired
  • Motor impaired
  • Hearing impaired
  • Cognitive / Learning impaired
Application Field / Target area - Public Transport - City Bus
  • Service
  • Vehicle
  • Stops / stations
Why is it a good practice example? It aimed at improving public transport based by re-arranging bus lines in the city in order to provide a better service, and the result was an increase of 26% in public transport users.
Background and Objectives / Aims Before the implementation, TURSIB as a public transport company had a bad image. The old pricing system led to reduced mobility of passengers, high waiting times at stations and additional costs for travel in different directions. Furthermore, the transport plan had not changed for 25 years.

The aim of the project 'New TURSIB - mobility' was to make the local transport in Sibiu attractive and effective by:
- optimising the transportation rate;
- adapting the transport to meet citizens' demands;
- improving public transport
Implementation (incl. obstacles, public participation) The project implementation mainly aimed in a change of the transport plan and improvement of the image of the public transport operator.

Setting the new transportation plan took into account the direction of travel of passengers and re-dimensioning of the transport capacity, considering the increase in frequency of service depending on the number of passengers on different time slots. A focus was on links between routes, to reduce travel time. The number of routes was reduced from 28 to 22, structured as follows: main lines with a frequency of 10 minutes at peak times, secondary lines with a frequency of 20 minutes at peak times and dedicated lines that circulate for certain institutions when the personnel enter and exist the shift.

The tariff system was simplified to be more attractive for travellers, offering a single monthly subscription valid on all lines at a price of 50 Lei, a price close to the subscription amount for one line only (42 Lei), offering the following advantages:
- Improved mobility allowing the travel by any means of TURSIB transportation in any direction at any time during the validity period of subscription;
- Reduce waiting times at stops - the new subscription type allows travel to the destination by whatever means of TURSIB transport, eliminating waiting in the stops for one specific bus;
- Reduce monthly expenses due to public transit: with the new subscription is made an average of 180 trips per month (according to the traffic study) at a cost of 0.28 Lei/trip, compared with a single line subscription (80 % of the subscriptions of the old billing system) which allowed to make 60 trips per month at a price of 0.7 Lei/trip.

Actions taken to improve the image of the project TURSIB:
1. Increasing the comfort of passengers by improving the bus design: interior and exterior regular sanitation, monitoring and restoration in time of the bus heating systems;
2. Improving the aspect of the employees who come into contact with the public (drivers, ticket sellers, traffic inspectors): custom equipment (shirt and tie) in company colours;
3. Improving the bus stops: indicator with modern design, with logo and colours of TURSIB, installation of bus shelters with comprehensive information for travellers (map of lines, fares, departure time from station to station and sequence for each route) in stops with high passenger traffic;
4. Permanent instruction of drivers in terms of behaviour in relationships with travellers, traffic safety and specific laws; instruction also for traffic inspectors and tickets sellers who have direct contact with the passengers;
5. Increase of the awareness of the importance of marketing strategies.
Conclusions (incl. output, analysis of benefits) The number of passengers increased in 2010 by 26% compared to 2009.
Source / Link http://www.tursib.ro