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 Good Practice Database

This database contains good practice examples on how the accessibility of public space and public transport can be improved, covering all categories of the ISEMOA Quality Management System.

With the help of the search function you can look for examples that are relevant to your interests.

If you just want to know more about good practice examples concerning one or a combination of specific categories (for example 'city' and 'public space') you can click on the desired categories and only examples in these categories will be displayed.

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All good practice examples can also be downloaded as pdf files. For a pdf file including all good practice examples, please click here (~15MB).


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ISEMOA Good Practice Fact Sheet

Title in original language Concejalía de Autonomía Personal del Ayuntamiento de Santander
Title in English Creation of the Department for Personal Autonomy (Santander City Council)
Location Santander, Spain
Year 2008
Initiator Santander City Council
Developed by
(one pick only)
  • Administration / Political actor
Implementation Area
  • Municipality
  • Urban
Supported accessibility level
  • Meso accessibility
  • Micro accessibility
Elements of the working process - Preconditions
  • User needs
Elements of the working process - Policy
  • Leadership
Elements of the working process - Strategy
  • Programme / Plan
Elements of the working process - Implementation
  • Supportive measures
  • Accessibility measures and accessibility planning
Type of PRM Affected
  • Visual impaired
  • Motor impaired
  • Hearing impaired
  • Cognitive / Learning impaired
Application Field / Target area - Public Space - Pedestrian / wheelchair
  • Availability
  • Quality
  • Information
Application Field / Target area - Public Space - Road Design
  • Freedom of barriers
  • Quality
  • Information
Why is it a good practice example? The Department of Personal Autonomy covers the whole range of actions to ensure individuals with disabilities can enjoy all the facilities of the city (Santander). As such, many of the actions are not strictly transport related. What is interesting is that they are strongly focused on people with disabilities, so all transport related actions are planned with this perspective in mind.
Background and Objectives / Aims The Department of Personal Autonomy of the Santander City Council has the objective to promote the inclusion of persons with disabilities in all spheres: political, social, economical and labour.
Implementation (incl. obstacles, public participation) The department started different initiatives. One of the most relevant is the Urban Watchers Program. The objective of the program is to ensure the (micro) accessibility in Santander. The Urban Watchers Program exist in about 20 city areas. In each one the process is as follows: diagnosis of the current situation, proposal of actions and implementation of those actions.

They have just published the Accessibility Guide of Santander which gives information on the accessibility of premises in the area. Currently they include information on shops, hotels and restaurants; the objective is to cover other premises, too. The system allows owners to update information on the accessibility of their premises.
Conclusions (incl. output, analysis of benefits) In 2009 the Urban Watchers Program has implemented 176 pavement recesses with a cost of 320,000 Euro.

The Accessibility Guide of Santander was launched on May, 2011, thus it is not possible to draw a conclusion yet.
Source / Link http://portal.ayto-santander.es/portal/page/portal/inet_santander/ciudad/guia_accesibilidad