Good Practice Database

This database contains good practice examples on how the accessibility of public space and public transport can be improved, covering all categories of the ISEMOA Quality Management System.

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ISEMOA Good Practice Fact Sheet

Title in original language Pollicino Minibus
Title in English On Demand Mini-Bus
Location Parma, Italy
Year 2003
Initiator Municipality of Parma
Developed by
(one pick only)
  • Administration / Political actor
  • Operator
Implementation Area
  • City
  • Urban
Supported accessibility level
  • Macro accessibility
  • Meso accessibility
Elements of the working process - Preconditions
  • User needs
  • Legal / Administrative context
Elements of the working process - Strategy
  • Programme / Plan
  • Partnerships
Elements of the working process - Implementation
  • Accessibility measures and accessibility planning
Elements of the working process - Monitoring and Evaluation
  • Stakeholder feedback
  • Management review
Type of PRM Affected
  • Motor impaired
Application Field / Target area - Public Transport - City Bus
  • Service
Why is it a good practice example? Pollicino is a small bus which provides a daily on demand service for people who are motor impaired attending medical therapies. It is targeted only to motor impaired residents in the Municipality of Parma who do not own a private car to assist their mobility needs during the week. Thanks to the small size of the minibus, the service can be provided all over the Municipality of Parma, even where road size is limited impeding the use of normal buses or trams.
Background and Objectives / Aims The motor impaired have to face many constraints to access and use public buses for their everyday mobility needs. The Municipality of Parma has therefore provided an on demand public bus providing a door to door service, that those who are motor impaired can reserve by phone. The service is also availbale to those who are temporarily motor impaired who need to access medical treatment.
Implementation (incl. obstacles, public participation) The service is provided by the Municipality with the support of the Health Service.

Authorised assistants of those who are motor impaired do not pay for the service. Ticket and transit passes are at low prices (87 € per year); people that are temporarily motor impaired can profit from transit pass prices.
  • In Euro [EUR]: 269.500
Conclusions (incl. output, analysis of benefits) The Pollicino service reports the following results: In 2008, it was active 343 days/year, made12.463 trips and had been used by 340 authorised users.

The motor impaired face many mobility issues when travelling by public transport mostly during peak traffic times, because buses are often too crowded and badly equipped for their access needs, and during the weekend when there is a low frequency of buses running. So the service is an improvement for them.

In addition to the main target group, the service has been extended to pupils of middle and high schools.
Source / Link http://www.tep.pr.it/servizi_speciali/diritto_alla_mobilita/default.aspx
Minibus_Access.jpg (22 KB)