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 Good Practice Database

This database contains good practice examples on how the accessibility of public space and public transport can be improved, covering all categories of the ISEMOA Quality Management System.

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ISEMOA Good Practice Fact Sheet

Title in original language Kartica za pomoč pri samostojni uporabi mestnega avtobusa za osebe z motnjo v duševnem razvoju
Title in English Ticket for independent use of bus for people with learning impairments
Location Ljubljana, Slovenia
Year 2010
Initiator Sheltering workshop - Centre Janez Levec
Developed by
(one pick only)
  • Organization
  • Operator
Implementation Area
  • Municipality
  • City
  • Urban
Supported accessibility level
  • Macro accessibility
  • Meso accessibility
Elements of the working process - Preconditions
  • User needs
  • Current state
Elements of the working process - Strategy
  • Partnerships
Elements of the working process - Implementation
  • Supportive measures
Elements of the working process - Monitoring and Evaluation
  • User / society results
  • Stakeholder feedback
Type of PRM Affected
  • Cognitive / Learning impaired
Application Field / Target area - Public Transport - City Bus
  • Service
Why is it a good practice example? The ticket for independent use of the bus system allows persons with learning impairments to ride the city bus without their parents or other escorts.

The ticket helps to reduce their dependence on others and increases the potential of their autonomy, which is consistent with the overall objectives of education of youth and adults with learning impairments: learning to make a more autonomous and independent living.
Background and Objectives / Aims The ticket was developed as part of the sheltering workshop - Centre Janez Levec. The centre offers a social programme of guidance, care and employment for adults with learning impairments. The special ticket is a joint project of the centre and Ljubljana public transport operator LPP.

The centre found out that some of their members could become more independent from the daily organised transport between home and centre, with some form of aid. Therefore, a special ticket was prepared that contains all the essential information about the users routes and needs. With the support of the bus operator this allows them to use the bus independently.

The ticket improves the independence of users and their integration into society. A further benefit of the ticket is the rationalisation of organised individual transport that would otherwise be carried out by parents and various other organisations.
Implementation (incl. obstacles, public participation) The implementation of the ticket is based on a card that is shown by the user to the driver on entering the bus. The card contains the user name, bus number and details of entry and exit station. The card is also equipped with a telephone number and address of a responsible person for each part of the trip in case of emergency. The bus driver helps the card user during the trip. Based on the data on the card he informs the user when approaching his desired bus stop and especially helps him if he missed it.

Before a user can begin travelling independently by the ticket, he completes training during which, together with the accompanying tutor, he travels from home to the centre and back. By doing so he gains confidence and gains experience in communicating with the driver and dealing with any problems that may arise during the trip.

The main barriers encountered by users are linked directly to the use of the bus system (e.g. changes from the arrival to the departure site of buses, changing drivers, crowding that prevent s moving inside the vehicle), and the emergence of various other unforeseen circumstances. The main motivations for the use of the ticket are greater autonomy and independence.

The pilot project began in October 2010. Currently, in May 2011, the ticket is used by two members of the centre on a daily basis.
Conclusions (incl. output, analysis of benefits) Project costs have so far been minimal, as material costs covered design and production of the ticket. Additional training of bus drivers was included in the continuous education of employees by the bus operator LPP. Training of the users was carried out by Centre Janez Levec as a part of their daily activities.

The ticket for independent use of bus for people with learning impairments is a simple measure that can substantially affect the independence of potential users of public transport. On the basis of the pilot project and implementation the system is tested and effective.